At Moka Cafe, we value your privacy as much as we value a perfectly crafted cup of coffee. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, book our services, or contact us.
1. Who We Are
Moka Cafe is a mobile coffee bar and coffee trailer service based in South Africa, providing crafted coffee experiences for events, functions, and private bookings.
If you have any questions about this policy or how your information is handled, you can contact us at:
2. Information We Collect
We may collect personal information when you:
- Fill in a contact or booking form
- Email or phone us
- Request a quote or make a booking
- Interact with our website
This information may include:
- Your name and surname
- Email address
- Phone number
- Event details (date, location, type of event)
- Any other information you choose to share with us
3. How We Use Your Information
We only use your information when it’s genuinely needed. This includes:
- Responding to enquiries and quote requests
- Managing bookings and event logistics
- Communicating important information about your event
- Improving our services and customer experience
- Meeting legal and operational requirements
4. Legal Basis for Processing (POPIA)
We process personal information in line with the Protection of Personal Information Act (POPIA). This means your information is processed:
- With your consent
- To fulfil a service or contract
- To comply with legal obligations
- In our legitimate business interests
5. Sharing of Information
We do not sell or rent your personal information.
Your data may only be shared with trusted third parties when necessary to deliver our services (for example, payment processors or event-related partners), and only where appropriate safeguards are in place.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
7. Data Retention
We only keep personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
8. Your Rights
You have the right to:
- Request access to your personal information
- Ask for corrections or updates
- Request deletion of your information (where legally possible)
- Withdraw consent for processing
To exercise any of these rights, please contact us via the email addresses listed above.
9. Cookies
Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Last updated: February 2026